Responsible Gambling

Recognized by the World Lottery Association (WLA) with a Level 4 certification for excellence, OLG’s current Responsible Gambling (RG) program is robust and innovative. As the lottery and gaming industry continues to transform through modernization, OLG will continue to apply greater focus on the prevention and mitigation of the effects of problem gambling including educating players, encouraging healthy play habits and supporting problem gamblers.

Responsibility Starts with OLG

OLG’s commitment to Responsible Gambling begins at our points of contact with customers. Every gaming location features an RG Centre, independently operated by the Responsible Gambling Council. The RG Centres provide information and tools to assist in the prevention of problem gambling, and helps players make informed decisions about gambling. All gaming locations also offer the option to enroll in a Self-Exclusion program – a way for people to limit or stop their gambling on a voluntary basis.

Working Together

OLG supports and partners with a number of organizations and professionals across Ontario who are best able to serve players directly. This includes experts from the Centre for Addiction and Mental Health, who train all OLG front-line staff, helping them recognize and respond to players who show behavioral signs that could suggest problems.

A Shift in Priorities

As the lottery and gaming industry continues to evolve and offer new forms of entertainment including a complete internet gaming platform and the expansion of Charitable Gaming, so too must OLG’s commitment to RG. In fact, a greater focus on RG is planned as part of OLG’s modernization.

Through “conduct-and-manage” obligations, OLG will ensure that private sector service providers are upholding RG standards. In addition to mandated compliance with new Alcohol and Gaming Commission of Ontario (AGCO) regulations, operating agreements will also include detailed RG terms, including third-party accreditations with “RG Check” – the world’s most rigorous standard for land-based gaming.

We ID 30 and Under

Strict age controls are a key component of OLG’s commitment to social responsibility. Each year, millions of people visit OLG gaming sites and OLG is committed to ensuring that access to its facilities is restricted to individuals 19 years of age or older.

OLG asks for ID from all patrons who appear to be under 30 years of age. Customers who are between 19 and 21 years of age will be asked for a second piece of ID.

In addition, OLG employees are trained to spot fraudulent identification, and have access to technology to verify the age on presented ID.

OLG’s We ID 30 and Under policy is clearly displayed on signage at OLG facilities.