OLG Update

OLG’s Responsible Gambling Program Receives Highest Accreditation

Three OLG gaming facilities and one gaming resort facility have been recognized with the RG Check accreditation – the most rigorous Responsible Gambling (RG) accreditation program in the world.

In October, three sites — OLG Casino Brantford, OLG Slots at Mohawk Racetrack and OLG Slots at Woodstock Raceway — achieved an RG Check accreditation. And, earlier in 2012, Caesars Windsor became the first casino resort property in the world to achieve this accreditation.

OLG is mandated by the government to design and deliver a world-class RG program. Achieving RG Check accreditation demonstrates OLG’s commitment to addressing problem gambling head on. It does this by empowering players to make informed decisions and providing training to help employees handle a range of customer needs on the gaming floor.

Awarded by the Responsible Gambling Council (RGC), the RG Check accreditation is based on an RG Index that is informed by international best practices and evaluates eight core standards: corporate policies, self-exclusion, advertising and promotion, informed decision making, assisting patrons who may have problems with gambling, access to money, venue and game features, and employee training. The four sites met all of these standards, earning OLG the highly recognized accreditation.

Participating in the assessment required a large effort on the part of OLG staff at the accredited gaming sites and OLG’s broader RG team. The process involved submitting hundreds of pages of documentation, many hours of investigative interviews, and thorough inspections at each site.

“This is a significant accomplishment that couldn’t have happened without the hard work of the OLG team,” said Grant Darling, General Manager of OLG Casino Brantford. “The RG Check accreditation is a testament to the dedication of our employees and their commitment to upholding OLG’s high standards when it comes to Responsible Gambling.”   

OLG will continue to work towards achieving the RG Check accreditation at each of its sites. Maintaining OLG’s high quality RG program is critical to OLG’s modernization. All future qualified service providers will be required to adhere to rigorous external standards like the RG Check and the regulations of the Alcohol and Gaming Commission of Ontario.